We have used Direct Valeting for over 10 years across several of our sites. As with all labour intense business challenges they are inevitable, however I will say the team respond to these accordingly and address the issues head on. We would have no hesitation in recommending them for your business.
We have had a working relationship with Direct for many years now and this relationship continues to be a strong one, built on trust and understanding.
We trust Direct to deliver an outstanding service level with a quality of service, works and throughput.
Direct understand our needs as a customer and strive to deliver a flexible infrastructure that supports our business.
Over the time we have been dealing with Direct, the quality of work and reliability of service has normally been to an exceptionally high standard. They have always been very flexible, especially during the busy periods of March and September, and work with us to achieve our aims.
The main strength of Direct is the approach from the Directors and management to any problems that may arise. Fortunately, these problems are few and far between because of their management structure, whereby the Area Manager checks the valeting of both new and used cars, the maintenance of our used car stock site and also the cleaning of cars in our showrooms.
I have no hesitation in recommending Direct to future customers.
We have worked with Direct for over sixteen years and we are highly satisfied with the services they provide.
We have an excellent working relationship at all levels of the company and find it invaluable that their dedicated staff offer a consistently good service up and down the country. The valeters themselves are always courteous, hard-working and reliable. The package that Direct offer is a cost effective way of providing a quality service to our customers.
Renault Retail Group
We have worked together with Direct for the last six years and our working relationship is considered very important to both sides. We are very pleased with the level of service we receive in general; yes we have issues but these are always dealt with and resolved quickly and to our satisfaction. We can contact their senior management whenever required and they are always on hand to assist.
Furthermore, our valeting package is cost effective and suits both parties. We have regular reviews to ensure this remains the case.
We have no hesitation in recommending Direct to anyone thinking about taking on a valeting team.